Orvis - Not just a place to buy a doggy bed.

We've all heard the stories bashing Orvis for being overpriced and catering to the doggy bed crowd. Well they are also a company that provides great customer service and stands behind their products. Here is just one example:

I've had a pair of Orvis Guide Waders for about four years that developed a leak soon after I got them. I returned them and they did a repair which worked for awhile but eventually started leaking again. Most of my fishing now is during the summer so weepy waders is not as big an issue as when I was guiding at all times of the year. I figured out where the leak was coming from and applied Aqua Seal on my own. The problem was that I kept having to apply Aqua Seal to the majority of seams on one leg. Enough was enough, so I recently returned them to Orvis along with a letter explaining the problem.  This evening UPS delivered to my doorstep a new pair of Silver Sonic Guide Waders which is the current Orvis top of the line along with a letter saying "No Charge".

Orvis - expensive, yes, but  in today's market not anymore expensive them most name brands. They also stand behind their product - no quibbling, no questions asked, no prorating of cost and well beyond warranty expectations. Will I purchase major items from them again. You bet I will.

Good to know Al.

Thanks Al. I have to admit that I am in the " Orvis doggie bed crowd" have always considered them pricey and a little high and mighty. But that is great that they do stand behind their product like that, and take care of their customer. I'll have to, keep this in mind, while I give them another look when shopping around.

Wanted to follow up on this - I sent a thank you email to Orvis and within the hour received the following reply:

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Good morning, Al!

I'm sorry that your waders were consistently leaking, but I'm so glad that we were able to help you by replacing them with new waders.  Hopefully your Silver Sonic Waders will serve you well on your fishing excursions for years to come.

While we do have to acknowledge that waders aren't able to last forever (given the breakdown over time from use in normal wear and tear), we do want to stand behind our products and to help our customers in any way that we can with any situation that is even slightly unsatisfactory.

Thank you so much for your feedback about this situation and, more than that, for your generosity to the awesome Casting for Recovery program.

Please let me know if I can help you with anything else at all.

All my best,
Juliana B.
Orvis Customer Service
customerservice@orvis.com